Privacy Policy

This Privacy Policy explains how ThemeWar (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you use our website, ThemeWar.com, purchase our digital themes, plugins, and templates, or request customer support.

Who we are

ThemeWar is an online digital asset provider specializing in premium WordPress themes & plugins, Webflow templates, and Framer templates.

Role Definitions:

• We act as a controller for the account details, billing history, direct website analytics, and communication logs related to your direct usage of our website.
• We act as a processor (or independent controller depending on scope) when handling user information relayed to us through global third-party ecosystems such as Envato (ThemeForest) to fulfill support agreements.

Your personal data ownership

Any customer profiling data or purchase metrics generated inside our checkout funnels remain strictly under standard modern compliance layers.

We do not sell, rent, or lease your personally identifiable data to any third party for marketing or profiling activities. Your information is processed exclusively to maintain, deliver, and support your template purchases, except where:

• you explicitly instruct us to process modifications;
• you grant unambiguous permission to share data logs;
• it is fundamentally necessary to fulfill delivery of digital product systems;
• it is required to troubleshoot deep bugs inside product updates; or
• we are legally compelled by valid judicial enforcement actions.

What data we collect

A) Account, purchase, and contact data

When purchasing directly or creating accounts, we may collect:

• full name;
• email address;
• billing location;
• business or agency details (optional);
• account authentication information securely hashed in our database architectures.

B) Customer Data retrieved via marketplaces

When you acquire our products on platform hubs such as ThemeForest (Envato), we process information allowed by those platforms to verify licensing and clear support privileges:

• marketplace username;
• item purchase code and license keys;
• transaction history timestamps;
• support requests, technical bug details, and forum comment tracks.

C) System deployment telemetry

To provide stable technical help for complex installations, we may ask you to provide specific configuration logs. These are only accessed with your strict authorization:

• WordPress environment info (such as PHP versions or active plugin sets);
• Webflow or Framer template asset configurations;
• temporary developer access paths if explicitly provided by you during specialized support engineering.

D) Device, browser, and navigation analytics

We may monitor optimization streams to elevate our web design experience:

• IP address records;
• device profiling variables (OS, browser engines, device type);
• traffic journey metrics, page visit events, and loading performance data;
• crash trace documents for optimizing payment gateways and script operations.

E) Secure transaction protocols

We adhere to strict payment card compliance frameworks. We do not store financial account secrets, credit card data, or account credentials directly on our servers.

Payments are funneled through PCI-DSS secure third-party merchant handlers. We store only processing metadata:

• Stripe: Payment state indicators, transaction tokens, and billing metadata.
• Lemon Squeezy: Order receipts, subscription states, and merchant validation tokens.

How we use data

We use personal data to:

• deliver digital downloads, licensing keys, and theme/plugin updates;
• validate purchase code parameters to verify customer eligibility;
• troubleshoot technical issues with WordPress, Webflow, and Framer setups;
• process payments smoothly through secure gateways;
• back up code architectures and user access paths;
• prevent software piracy, license key abuse, or fraudulent payment attempts;
• improve product designs and track template analytics;
• send crucial administrative notifications, critical security patches, or product renewal notices;
• generate high-level, anonymized metrics on general product popularity.

Legal bases for processing

Depending on your context, we process your personal data using the following legal pillars:

• Contractual Obligations: To deliver the product files, license activations, and support agreements you purchase.
• Legitimate Business Interests: For license verification, platform security, code protection, site performance analytics, and support delivery.
• Explicit Consent: For opt-in newsletters, promotional updates, and cookie-based web personalization setups.
• Legal Compliance: To satisfy tax bookkeeping, financial audits, or corporate accountability frameworks.

Who can access your data

ThemeWar core operations staff and trusted system developers have monitored access to transaction metadata and ticket records exclusively to:

• diagnose specific template or plugin conflicts;
• verify license compliance metrics;
• maintain the performance of our distribution servers;
• detect payment fraud or software distribution violations;
• comply with legal tax frameworks or relevant corporate disclosure laws.

We do not sell your data under any circumstances.

Third-party service providers

We work with trusted cloud platforms to run our services efficiently. These third parties process your metadata under strict confidentiality frameworks:

• Cloud hosting, asset servers, and CDN delivery networks;
• Stripe & Lemon Squeezy merchant systems;
• Transactional notification engines and mail delivery tools;
• Product performance tools and site diagnostic monitors;
• Customer support portals and internal ticket managers.

Security

All connection streams into ThemeWar use HTTPS encryption using transport layer protocols (TLS/SSL).

We implement technical safeguards to prevent asset loss or server penetration. However, no transmission methodology over open server backbones is fully unassailable, and absolute assurance cannot be guaranteed.

You are explicitly accountable for:

• using highly secure account passphrases;
• safeguarding your private license keys and purchase codes from public view;
• maintaining clean local local environments free of malicious malware scripts;
• ensuring that permissions inside your development staging instances are restricted.

Cookies

ThemeWar uses persistent and session cookies to store temporary state choices, maintain authentication loops, and optimize page load speeds.

You can modify or block cookie mechanics by altering your native web browser control options or interacting with our cookie preferences tool.

Email communications

We transmit communications regarding:

• purchase receipts and item access logs;
• critical bug fixes and security patch advisories;
• license expiration alerts or payment notifications;
• optional promotional campaigns and new design launches.

All marketing or news distribution structures carry clear opt-out routes at the footer. Core transactional update channels will remain active to ensure product security and licensing compliance.

Data access, export, and deletion

You can update your account settings directly within our platform panel or submit a support inquiry to adjust your profile records.

Retention rules

Account metadata stays active while your product licensing is functional. Profile attributes can be scrubbed from active storage paths within standard operational timeframes upon request, subject to compliance constraints.

Database backups

Anonymized system backup artifacts persist across rolling historical snapshot structures before being overwritten automatically by routine system cycles.

We retain transaction records, financial entries, and licensing logs as required by tax regulations and legal frameworks.

Your rights

Depending on your physical jurisdiction (such as the EU/UK under GDPR, or California under CCPA), you have the right to:

• request access to your stored personal data;
• correct inaccurate personal data;
• request complete erasure of your non-financial records;
• restrict or object to processing parameters;
• request structured data portability files;
• revoke your processing consent pathways at any time.

To exercise these data protection rights, please contact our support desk directly at our designated data access channels.

Responsibilities of users

If you are a developer or agency deploying ThemeWar products on client projects, you are responsible for maintaining your own customer compliance frameworks.

You must ensure you have the appropriate legal basis and consent to process any third-party credentials, site data, or customer records when customizing:

• WordPress installations;
• Plugin extensions;
• Webflow template assets;
• Framer template files;
• Associated client deployment configurations.

Children’s data

Our web services and asset systems are aimed exclusively at digital creators, agencies, and professional operators. They are not intended for minors under 13.

We do not knowingly store personal information from children. If we discover records from a minor in our system, we will remove them promptly.

International transfers

As a global digital operation, ThemeWar utilizes server instances hosted in international cloud hubs. We implement recognized transfer safeguards and contractual clauses to ensure your data receives consistent, high-level protection across all regional borders.

Changes to this policy

We may update this Privacy Policy from time to time to align with new product features or global data privacy regulations.

Updates take effect immediately upon being posted on our website. For major changes, we may notify you through our support email networks or active account channels.

Terms of Use

Your access to our website and purchase of digital licenses are bound by our overarching Terms of Use agreements.